I've had a tech support call, though .. this guy didn't seem to know what he was doing. My bill was about 75$ over what it should have been, and i went to check with him why it was so high. So, he was checking his computer and what not , and i asked him, "do you know what you're doing?". He later said "Yes, well .. kind of" .. He had an extremely strong Indian accent. So, about 15-20 minutes later of him screwing around, i asked him what he was doing , and all he said was .. "Eating a sammich."
I pissed myself laughing after that.