Hewlett-Packard (HP) has advised consumer customers not to downgrade new PCs equipped with Windows 8 to the earlier Windows 7.
In a message on its support website, HP said that consumer-grade desktop and notebook systems shipped after Oct. 26—the date Windows 8 launched—will not support the older Windows 7.
“Windows 7 will not be supported on these new platforms, and no drivers, apps, or Windows 7 content will be available through HP,” the company said. “If users choose to downgrade their HP consumer desktop or notebook system, HP will continue to support the hardware but if there is an issue where HP diagnostics are required or it is determined that the loaded software or upgrade operating system is causing the issue, HP may suggest returning the system to the original Windows 8 OS.”
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In a message on its support website, HP said that consumer-grade desktop and notebook systems shipped after Oct. 26—the date Windows 8 launched—will not support the older Windows 7.
“Windows 7 will not be supported on these new platforms, and no drivers, apps, or Windows 7 content will be available through HP,” the company said. “If users choose to downgrade their HP consumer desktop or notebook system, HP will continue to support the hardware but if there is an issue where HP diagnostics are required or it is determined that the loaded software or upgrade operating system is causing the issue, HP may suggest returning the system to the original Windows 8 OS.”
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