Devour said:
well considering 90% of people on this site and other fourms know more about xbox than employees, so it would be better than current employees.
Yes, that's entirely true, but the issue would be the higher up people, not the employee's. They're required to train the employee's, meaning that they're only doing what they are told to do. If they were trained differently it'd be much better.
Ah, I get it, you're referring to the knowledge of the employee rather than how they handle things?