He said to fill out as much information as you know. The more, the better. He said that when you're filling out the part with the "Security Question", it's almost irrelevant. They don't really expect you to get that because no one does. And when they ask for "Names of any folders you've created, other than default folders like Junk, Drafts, or Sent (one per text box)" he said to put "Junk and spam". He said it almost tricks the system and has worked for him in the past, multiple times. After this, he proceeded to tell me that when it says "Email addresses of contacts you've recently sent emails to (one per text box)" that if you put the email address of the one you're trying to get back, and/or the contact email you put. These are little tricks that usually help him and gave to me to help myself.