ComputerTrophy said:Working, just waiting for my UK release to become available:
http://snpr.cm/b8ECCZ.png
Yeah, I just don't see what that screenshot has to do with this
ComputerTrophy said:Working, just waiting for my UK release to become available:
http://snpr.cm/b8ECCZ.png
eXore said:ComputerTrophy said:Working, just waiting for my UK release to become available:
http://snpr.cm/b8ECCZ.png
Yeah, I just don't see what that screenshot has to do with this
Jennifer:
Hi there, my name is Jen E. How can I help you?
you:
Hello Jennifer.
you:
How are you?
Jennifer:
I'm great thanks! How are you?
you:
Just fine.
Jennifer:
Good! What can I do for you tonight?
you:
My issue is that I bought Battlefield 3 off Amazon for 50 bucks but I didn't receive the serial code that they sent to my email.
you:
I contacted their support and they asked me to go to the Origin Live Support as they would give me a code.
you:
They also told me to show the receipt for proof.
you:
The receipt can be viewed here: http://i.imgur.com/yeart.png
Jennifer:
Hmmm, okay, let me check into that real quick.
you:
Alright, thanks, would help a lot.
Jennifer:
No problem. :]
Jennifer:
So you didn't get a code whatsoever?
you:
Yeah.
Jennifer:
Alrighty, can I have you verify your name for me?
you:
Name.
Jennifer:
And could I get an email from you?
you:
MyEmail Thanks.
Jennifer:
Alrighty, give me just one moment please.
Jennifer:
Was it just the standard edition?
you:
Yes, I think so.
you:
Should be since the receipt didn't state Limited Edition or Special Edition.
Jennifer:
The Code.
Jennifer:
Alrighty, there you go. :]
you:
Alright, thanks
Jennifer:
Is there anything else I can help you with tonight?
you:
Nope.
Your chat transcript will be sent to EMAIL at the end of your chat session.
Jennifer:
Perfect, have a great night and thanks for contacting EA CHat support. ;]
Jennifer:
** :]
You are now ready to chat with Md..
Md.:
Thank you for contacting Origin Help. My name is Amir. How may I assist you today?
you:
Hello
you:
How are you?
Md.:
Good!
Md.:
I am hoping the same for you.
you:
Yes, I'm fine.
Md.:
How may I assist you today?
you:
Okay, so my issue is that I bought Battlefield Bad Company 2 from Amazon earlier today, and I didn't receive the code.
you:
I contacted Amazon, they told me to come here to get my code.
you:
They also told me to show the receipt as proof.
you:
The receipt can be viewed here: http://i.imgur.com/bEIfR.png
you:
So could you help me out with this?
Md.:
Ok, Let me check.
you:
Alright, thanks.
Md.:
Can you try and save the file in JPEG format and then send me the link?
you:
Alright, give me a second.
Md.:
May I share your desktop to check with
Md.:
?
you:
How will we do that?
Md.:
Please accept the prompt that you will.
Desktop Sharing session requested by 'Md.'. Click here to initiate
Desktop Sharing approval window shown
you:
;s
you:
A pop up appeared
Md.:
Did you get a pop to share your screen?
you:
Well it said it was blocked
Md.:
Click on I agree
Md.:
Lets give it a try again.
Desktop Sharing session stopped by 'Md.'
you:
I'm sorry but I have very confidential information on my computer.
you:
For my work and all that
Md.:
No problem at all, I understand.
you:
Thanks :)
Md.:
So what we can do is, we can have you contact our E-mail support and you can attach the file and send it to us.
you:
I uploaded it
you:
https://minus.com/mPfgZgBBA
Md.:
This way we will be able to verify the purchase
you:
You should be able to view that.
you:
https://k.minus.com/jbwBu8w2qbufne.jpeg or you can try this
Md.:
Sure, give me a moment.
Md.:
I am unable to view this at my end, as a result of that I will not be able to provide you with the code.
you:
Should I send an email?
Md.:
The best way to get this done would be to get in touch with the E-mail support team with the attachment.
you:
Okay, where should I send the email to?
Md.:
Same way, instead of selecting chat as the means of contact, click on E-mail
you:
Alright
Md.:
Thank you.
Md.:
Is there anything else that I can assist you with?
you:
Nope, that's all. Thanks for the help and suggestions.
Md.:
It was a pleasure talking to you.
eXore said:ComputerTrophy said:Working, just waiting for my UK release to become available:
http://snpr.cm/b8ECCZ.png
Yeah, I just don't see what that screenshot has to do with this